So it is a wonderful day in the beautiful city in Toronto, Ontario, Canada with a high wind alert in effect and gray skies all around and the busiest subway station in the city which is Union station is flooded so no Subway service to the station and there is no service on the busiest street which is Young street is the downtown area between Bloor and the lake shore. So this all means that there are only buses on the busiest street in the city so with less extra staff available which creates less buses being able to be in service so feels like there are no buses there. So People walking in herds down Young street heading towards the lake shore and more importantly Union Station where all the trains out of the city including Via Railway that gets people across the country.
It is a weekend which brings out the lazier drivers anyway who do not like to stay on schedule and because there are usually no supervisors on the job so U usually see buses and more likely streetcars heading down streets in backs of 3 or 4 in a row. While Subway drivers are usually driving slower and spending more time not moving than on weekdays and I saw a streetcar driver refusing to give a customer a transfer so they could get on another streetcar in the opposite direction because they missed their stop or because they were heading in the wrong direction and the reason the driver refused to give the transfer was because the customer did not ask for it when they got on the streetcar. This issue probably happened because the drivers on the street level were not given the information of what was going on in the subway which is a huge mistake because they have phones on each bus and streetcar and a board that I have seen other drivers look at the board receiving info and this is uncalled for because in this time of slow down they need to be super aware and make sure that customer service is more of a priority then usual. If it was simply a driver going by the letter of the law then these kind of workers are not need in the system because they give the service a horrible name and it is only a handful of bad apples that given the TTC a bad mane which gives extra problems to the good workers who are trying to do a great job and really earn their salary.
So its a bad day for the TTC
Tom Mehegan
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